Experience
I’ve written documentation in almost every role I’ve had, from software teams to the coffee shop.
Work
- 2026
Independent writing projects
Wrote a beginner’s explainer on what happens when you load a website, a how-to guide to growing oyster mushrooms at home, and UX writing for a course export feature in Canvas.
- 2025–2026
Barista, La Prima Espresso Company
- 2024
Assistant store manager, Gaby et Jules
- 2024
Voter registration
- 2023
Assistant software engineer, Software Engineering Institute
- Rewrote the team’s Confluence wiki, including its onboarding process for new members, which the team still uses today, and gave writing support to team members.
- Turned each goal I was given, such as migrating a server, into a timeline of Jira tickets with step-by-step instructions and a definition of done.
- Upgraded a Python application the US government uses to report cyberattacks: added new features, tested its security, deployed it, then coordinated the cut-over with our government client.
- 2022
SURF research grant, Carnegie Mellon University
Addressed the lack of computer science fiction by writing a short story that dramatizes the computer science concept of abstraction, showing readers how it shapes our world.
- 2022
Technical consultant, CMU Dietrich Office of Diversity, Equity, and Inclusion
- Conducted 30+ stakeholder interviews and user tests, and wrote handover documentation and a product ownership manual.
- Built a feedback system for DEI events that streamlines data collection, standardizes data, and uses graphs to inform decision-making. The department still uses it today.
- 2020
Video game software engineer, Ichigoichie Games
- Researched what Xbox and Steam each require of a game, summarized it in the team wiki, and presented it to the team.
- Led the project to pass QA certification for the Xbox, Steam, and Nintendo stores: wrote a QA checklist, logged bugs as GitHub issues for the team, and set up an automated test server with Jenkins. We passed every certification on the first try, ahead of schedule.
- Ported the Nintendo game Hexagroove to Xbox and Steam, refactoring its single-platform C# systems so they work on every platform, with the studio in Stockholm.
Education
- 2026
Professional and Technical Writing (graduate course), Carnegie Mellon University
- 2024
AI and Ethics, London School of Economics
- 2022
B.S., double major in Information Systems and Creative Writing, Carnegie Mellon University
Including courses in Technical Writing and Software Documentation.
Tools
- Writing and publishing
- Oxygen XML, Confluence, Markdown, Git, GitHub
- Programming
- Python, C#, JavaScript, React
- Build and deploy
- Docker, Jenkins, GitHub Actions
- Project tracking
- Jira, GitHub Issues
- AI
- Claude Code